From the inside out
Austin didn't set out to build software. He set out to solve a problem he lived every day — running community and learning programs for enterprise teams, watching engagement metrics flatline, and wondering why the tools available were either too expensive, too complex, or built for a company 10x the size.
At Gartner, he managed the self-service analytics community: helping thousands of employees actually use the tools the company paid for. He ran skill programs. He built cohorts. He measured what worked. And he kept hitting the same wall: the data was siloed, the learning was disconnected, and the community had no feedback loop into the business.
The enterprise tools that claimed to solve this cost $5,000+ a month and took 12 months to implement. The HR tools were glorified surveys. The LMS platforms were stuck in 2010. Nothing connected community, learning, and analytics in a way that mid-market companies could actually use.
So he built it himself.