Practical thinking on internal community, employee engagement, and L&D effectiveness — written by someone who actually runs these programs.
Most companies have Slack channels nobody reads, training programs nobody finishes, and engagement surveys that report six months too late. After years running community programs at Gartner, here's what actually causes the failure — and what the fix looks like.
Read article →Your CFO doesn't care about "employee sentiment." Three metrics, one formula, and a 30-day playbook for proving engagement program value in dollars.
Read article →Center of Excellence leaders operate blind without real-time data. Here are the 5 metrics that predict success — adoption, productivity, compliance, support, and business value.
Read article →You just took over a Power Platform CoE. Here are the 30 governance foundations you need in place before the first week is over — from DLP policies to KPI dashboards.
Read article →Your CIO doesn't care about DLP policies. The 7 governance metrics — from App Health Score to ROI per App — that translate CoE performance into language executives act on.
Read article →Most Power Platform onboarding programs fail within 90 days. Here's the 5-step framework — from intake form to 30-day check-in — that produces governed, productive makers.
Read article →Over-block and you kill adoption. Under-block and you inherit shadow IT. Here's the 3-tier DLP strategy and 5 practical rules CoE leads use to get it right.
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